Tell Me Againfrom Show Me Where Preview

How it works

Record it once. Read it again.

Tell Me Again records your appointment on your phone. Afterwards you get the words that were said and a summary in plain English, in the style you choose.

Being tested. During testing, please record only pretend appointments, not real ones. Why?

Before the appointment

In the appointment

  1. Ask first. It’s legal to record your own appointment, but it’s good manners to say so. Try: Is it OK if I record this so I can listen again later?
  2. Set up your phone. Lay it flat, screen up, in the middle of the desk between you both. Don’t cover the bottom edge: that’s usually where the microphone is.
  3. Help it hear clearly. “Clearer voices” cuts low rumble and evens out loud and quiet voices. You can also type words to listen for, such as your medicines or your doctor’s name, so they come out right.
  4. Test the microphone. Talk in your normal voice. The bar shows red if it’s too quiet, amber if it’s OK and green if it’s great. If it stays red, move the phone closer.
  5. Record. Big buttons let you Pause (for example during an examination), Carry on recording, Finish, or Stop and delete. If the phone stops hearing you, it tells you to move it.

Afterwards

  1. Check the words. Read what was said. Words the speech service wasn’t sure of are highlighted: tap one to correct it, such as the name of a medicine.
  2. Choose your summary. Pick the style that suits you, and try another style if you like.
  3. Keep it if you want. Save, share or print it as a PDF, with the full transcript at the end if you want it. Nothing is kept anywhere else: when you close the page, it’s gone.

Phone and video appointments

A phone can’t record a call it’s making, because the call takes over its microphone. There are two easy ways round this:

Either way, tell the doctor or nurse at the start that you’re recording.

The summary styles

Quick
The main points in a few lines.
Full
Everything that was said, in plain English: what was talked about, what it means, what happens next, medicines, tests and words explained.
Easy read
Short sentences and everyday words.
For family or a carer
Practical points for someone helping you.
Next steps only
What happens next and what you need to do.

The summary only includes what was said in the appointment. It doesn’t add advice of its own. AI can make mistakes, so check anything important with your healthcare team.

If the microphone doesn’t work

The page works out which phone and browser you’re using and shows you exactly what to tap. You can also see the microphone help for every device.

For doctors and nurses

A patient may ask to record your conversation with Tell Me Again. It is designed as a memory aid for the patient: it asks them to tell you before they start, and to check anything important with you. The summary is the patient’s own notes, not a clinical record, and it is never sent to anyone unless the patient chooses to share it.

It works well alongside Show Me Where, the free 3D pictures you can use to show a patient where something is. Show the picture, and the patient can read your explanation again at home.

Help

If you feel unwell or you are worried, ask a pharmacist or contact your GP. For urgent help, call NHS 111 or use 111.nhs.uk or the NHS App. In an emergency, call 999.